If you are not completely delighted with your purchase, items in brand new condition and no signs of wear, with all original packaging, garment tags and labels still attached may be returned within 14 days. The return shipping fee will be at the customer's expense.
To start a return, you can contact us at contact@nicoleandbaby.com. Please note that returns will need to be sent to the following address: Suite 811 155 King St, Sydney NSW 2000.
Sale items, however are final sale, and are unable to be returned for a refund, credit, or exchange, for wrong decision or change of mind.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nicoleandbaby.com.